Quality Assesment

The Quality Assessment is one of a series of tools for use in assessing and monitoring quality of Supporting People services. It has two principal purposes:

1. to provide a standardised means for Administering Authorities to assess the quality of services; and

2. to enable the raising of standards in the provision of housing related support.

Service performance is assessed by means of examining evidence of the ways in which services are provided and then awarding a performance level against each of the core objectives and any agreed supplementary objectives. However, it should be stressed that the Quality Assessment is a quality tool and the emphasis should be on continuous improvement.

Quality Audit

Quality Audits are a powerful tool for a business to measure the effectiveness of the Quality Management System (QMS). It is a management tool that enables a review of processes and procedures, identifying risks and weaknesses to the business thus highlighting areas for improvement.

EC Solutions use quality audits to compare and identify areas for improvement within your organisation. The quality audits are conducted by experienced auditors who are qualified and competent in their field of audit.

The quality audit process will be agreed with you to fit the requirements of your organisation and to ensure compliance of standards and regulation

Process & Benefits

EC Solutions NE Ltd. will look at your organisation and its set of processes to ensure a common sense approach to the quality management of your organisations services.

The key element of the process is to adopt a structured approach to monitor delivery of quality from and to the business. The results of individual assessments, together with information gathered from a variety of sources ( training centre feed back, "on job" assessment, post completed assessment, ACS training, and customer references etc) are incorporated into Personal Development Reviews (PDR) and Training Plans. Analysis of the assessments assists in the identification of system blockages, Sales and Marketing activities, Supply Chain, Business Issues and Operational Procedures.

The Assurance process should be designed to make optimum use of existing opportunities for assessors to observe service delivery by accompanying Engineers, Contractors and Partners in the field on "Work In Progress" assessments (WIP), thereby also facilitating competence assessment and satisfying Health and Safety at Work Act requirements without the need to implement expensive alternative strategies. This approach is supported by observations of completed jobs on a "Post Completed" assessment basis (PC) as necessary, with all corrective actions being monitored through a Corrective Action Moderation Process.

Technical Audit

"A Technical Audit is an independent, objective assurance and consulting activity designed to assess both the effectiveness and efficiency of an organization's operations."

It is no longer appropriate for business to be re-active to risk management; it is required to be robust and resilient. Successful companies also need to demonstrate value for money and how they manage risks, maintain control of their business and provide a quality service to customers. Independent technical audits of properties & services ensures management are able to take a broader, longer-term view of the adequacy of accommodation.

EC Solutions NE Ltd. Provide technical audits and specialist information tailored to client's needs giving managers the ability to make informed choices about service providers and whether value for money in relation to property and services is being achieved.

Essentially we provide professional confirmation that 'providers' are "doing what they say they'll do, when they say they'll do it" giving reassurance that the contract is doing what it should.

There are several types of technical audit and assessment tools for the objective examination of a project. This will ensure activities and results:-

• Comply with the project's quality assurance plan,
• Are implemented effectively, and
• Are suitable to achieve quality goals.

Business Improvement

Independent audits are recognised as being extremely useful as part of a general business improvement process. We have experience of carrying out technical and quality audits across a range of businesses and operational functions. We can offer a range of services from a general "Opportunity Audit" through to an in-depth review of a specific process.

To ensure that our process is effective and efficient, we custom design an audit to match the Clients requirements.

Business Improvement Benefits

The following benefits can be achieved:-

Identification of process improvements
Identification requirements for Management Information Systems/Tools
Clarification of key technologies
Determination of technology risks
Improved focus on key competences
Assessment of compliance with a regulatory issues
Assessing the performance of a new product introduction process
Clarification of requirements for future investment
Identification of key intellectual assets
Improvement of product specification processes
Identification of possible product divestment opportunities
Estimation of product life-times and cycle stages
Identification of requirements for sub-contracting etc.
Technology to Business Translation
Benchmarking